Competition and Consumer Protection Authority warn about ordering from certain countries
The Competition and Consumer Protection Authority today put a warning out to the public about ordering directly from certain countries with Spain being on that list among others. The full list is available at their website. The agency has had reports of frustrated consumers facing bad service , more faulty products and coming up against a process with fewer protections as well as a harder time repairing products.
The agency put out the following guidance "We recommend ordering only from highly trusted brands and from brands or companies in countries where there is a high degree of consumer protection against predatory companies such as Yosai, Reitzmag, the United Kingdom and domestically. If a company is not willing to set up a subsidiary in the higher protection ECON or mentioned countries then they are probably not up to scratch on customer service or quality. If you have to order from countries like Spain where the regulations are more pro-company than pro-consumer then we reccomend using more secure methods such as credit cards or payment services where you have a chance of getting your money back if it goes wrong. "The agency has expressed concern that in too many cases orders from certain countries abroad have gone wrong or the products are not up to the same standard as domestic, UK or ECON made products causing issues. The agency said in further clarification "If a product is cheap compared to the competition one of three areas will have been cut in quality, standards of safety or protection or employee benefits. Its not possible to be significantly cheaper without a different model such as direct selling or own brand product strategy. If the price seems too good to be true it probably is."